Talk to many business-people about how they approach customer-service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No, What we all should be seeking is to have loyal customers.
Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! [...]
Posts from ‘January, 2010’
Gain Customer Loyalty
Characteristics to be an Effective Entrepreneur
Before a doctor diagnoses a specific disease, his patient must undergo a series of laboratory exams and assessments. He has to know the history of his patient and how lifestyle affected his present health problem. As results come in, that would be an indication of the time when a physician gives specific drugs and therapies [...]